Terms and conditions

1: Identification of the seller

SPAMPILLA BHC

Artisant

SIRET 42905575900030
26
Rte du bord de Mer 20200 Santa Maria di Lota



E-mail : beatricedecasalta@yahoo.fr

2: Applicable law - Disputes

Orders are subject to French law. Contractual information is presented in French and the products presented for sale comply with French regulations. Where applicable, it is the responsibility of the foreign customer to check with the local authorities the possibilities of using the product they plan to order; SPAMPILLA BHC cannot be held liable in the event of non-compliance with the regulations of a foreign country where the product is delivered. In the event of a dispute, the French courts shall have sole jurisdiction.

3: Presentation of products

The characteristics of the products offered for sale are presented on the product sheets. The photographs do not enter into the contractual field, the articles being artisanal. These products are subject to slight variations given their artisanal production, each piece being unique. The responsibility of the company SPAMPILLA BHC cannot be engaged if errors have been introduced. All texts and images presented on the site of the company SPAMPILLA BHC are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.

4: Duration of validity of sales offers

Products are offered for sale while stocks last. In the event of an order for a product that has become unavailable, the customer will be informed of this unavailability as soon as possible by e-mail or by post, and an exchange or refund will then be offered.

5: Price of products

The product sheets indicate the prices in euros including all taxes, excluding shipping costs. The amount of VAT is specified on the invoice and the shipping costs appear on the screen at the end of the selection of the different products by the customer. The company SPAMPILLA BHC reserves the right to modify its prices at any time but the products ordered are invoiced at the price in effect when the order is registered.

6: Order

The customer validates his order when he activates the link "Confirm your order" at the bottom of the page "Summary of your order"; he then accepts the order process and the present conditions of sale. The company SPAMPILLA BHC confirms the order by e-mail; this confirmation includes in particular all the elements of the order. The data recorded by the company SPAMPILLA BHC constitutes proof of the nature, content and date of the order. This is archived by the company SPAMPILLA BHC; the customer can access this archiving by contacting the Customer Relations Department. In the event of cancellation of an order, the company SPAMPILLA BHC will make a refund of the sums received, less the order cancellation fees generated. In the event of exceptional unavailability of an item, the company SPAMPILLA BHC may offer a similar item of the same amount, send the item within a time frame that it will have agreed with the buyer or send a refund. Promo codes and credits cannot be combined on the same order.

7: Payment

Payment for purchases is made:

- By secure payment via Paypal or credit card.

- Payment can be made by check, accompanied by the Pro Forma invoice or the order number. This invoice appears on the customer's screen when he has confirmed his order. All he has to do is print it and attach it to his check, then send everything to the company SPAMPILLA BHC 26 Rte du bord de Mer 20200 Santa Maria di Lota - France.

8: Delivery

Products purchased from SPAMPILLA BHC are deliverable in mainland France, the French overseas departments and territories by tracked delivery via La Poste and in all member countries of the European Community and the rest of the world by registered tracked delivery. The times indicated are usual average times and correspond to processing and delivery times. The products are delivered to the address indicated by the customer during the ordering process. In the case of items deliverable on different dates given their availability, the delivery time is based on the longest time. SPAMPILLA BHC cannot be held responsible for the consequences due to a delay in delivery. In the event of a delay, an email is sent to the customer. In the case of payment by credit card, the times indicated above run from the day the payment is recorded and correspond to the processing and delivery times. In the case of payment by PayPal, the times indicated above run from the day the payment is recorded and correspond to the processing and delivery times. The customer must notify the carrier and SPAMPILLA BHC of any reservations about the delivered product (for example: damaged package, already opened, etc.) upon receipt of the package(s). If the package arrives open or damaged or if the items arrive damaged, it is essential that the customer has the postman or post office on which he depends draw up a "report of theft" (report 170) so that SPAMPILLA BHC can open an investigation and a compensation procedure. The customer must also confirm this anomaly by sending the carrier within 2 working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. The customer must simultaneously send a copy of this letter (with the original of the "report of theft" if applicable) by simple mail to: SPAMPILLA BHC - 26 Rte du bord de Mer 20200 Santa Maria di Lota. Any claim received after the deadline or not including a "report of theft" will be rejected. Depending on the cases defined, the customer will be able to benefit from the exchange and refund conditions provided for in the said article. In the case of a shipment by colissimo if the delivery cannot be made within the allotted time, a credit will be made on the corresponding shipping costs, no refund can be made. In the context of a return made for a purchase for which sending via colissimo was specifically selected as an option by the customer, no refund or credit on the colissimo shipping costs will be made, this shipping method constituting a supplement compared to the classic transport proposals via the Post Office.Shipping by colissimo is only valid for items indicated as immediately available (in stock). For items indicated with a delay, the colissimo option will have the delays indicated and not D+1. This D+1 delay is not valid for items requiring express shipping by colissimo such as, the delay is then D+3 and no credit will be made on the colissimo costs if the delivery is not D+1.

9: Satisfied or refunded

The customer has 15 clear days from the day of delivery to return the product in its original condition and its original protected packaging, the return costs being at his expense for reimbursement, credit or exchange. Return by tracked colissimo is recommended. Otherwise, if the package sent by the customer and returned to the company SPAMPILLA BHC does not reach him, the customer will not be able to launch an investigation with the post office. The package returned by the customer to the company SPAMPILLA BHC is the sole responsibility of the customer. The customer is reimbursed for the price of the product within 15 days of receipt of the product by the company SPAMPILLA BHC by credit card if this method of payment was used initially. A bank identity statement must be provided by the customer for this reimbursement to be made. In the event of a partial return of an order whose remaining amount after deduction of returns would be less than the free postage, the shipping costs corresponding to an initial shipment of the items kept will be deducted from the refund. In the event of a total or partial return of an order for refund or credit, if the customer has requested shipping by Chronopost, this will not be subject to any refund or credit. Gift wrapping does not give rise to any refund. For reasons of hygiene and health protection, in accordance with Article L.121-21-8 of the Consumer Code, earrings, ear pendants and piercings cannot benefit from the right of withdrawal. Products returned incomplete, damaged or soiled will not be taken back. In the event that a product is returned incomplete, damaged, used or soiled, SPAMPILLA BHC will contact the customer to explain the problem encountered and will return the item concerned, which will not be refunded. An exchange is possible when the item is not suitable (for example: ring size) and another item of the same amount is available. The cost of returning a new item is then the responsibility of the customer. This exchange will not give rise to any subsequent refund if the new item sent is not suitable, only a credit note can be offered. If the return corresponds to an ordering error on the part of SPAMPILLA BHC, the item concerned will be exchanged and returned at SPAMPILLA BHC's expense. The return costs on the part of the customer for exchange will be covered by SPAMPILLA BHC by refund after receipt of the return. However, if the customer does not wish to send another item and requests a refund, the return costs fall within the classic scope of customer returns and are fully covered by the customer.SPAMPILLA BHC offers its customers the possibility of placing orders for items not available in stock, or for custom-made items (4 to 6 weeks). Regarding these items made to order, in the event of an order cancellation before dispatch, an amount of 40% will be retained on the amount of each item ordered with a minimum of 5 euros in management fees. In the event of a return of the items ordered, a credit note will be issued. The amount of the initial actual shipping costs for these returned items will also be retained. In the event of an order paid for with a gift voucher, even partially, no refund will be made in the event of a return. If a request for an exchange or credit note is made, the return and resend costs are the responsibility of the customer. The validity of any credit note corresponds to the expiry date of the gift voucher initially used.

10: Data confidentiality

The personal data provided by the customer are not distributed to third parties; they are, unless the customer expressly objects, integrated into the customer file of the company SPAMPILLA BHC. In accordance with law 78-17 of January 6, 1978, the customer has a right of access and rectification at any time. To exercise this right, simply contact the company's Customer Relations Services.

11: Application of these T&Cs

The T&Cs include a vintage – they are applicable as long as they appear on the site – SPAMPILLA BHC reserves the right to modify them – the new conditions apply as soon as they are published – nevertheless the T&Cs which appeared on the site at the time of the customer's order remain applicable to them.